Help Articles and FAQ's

CanadaHelps is a Canadian registered charity and non-profit organization that acts on behalf of more than 85,000 registered charities to manage electronic donations. More than 1,300 catholic parishes use CanadaHelps, including the Archdiocese of Ottawa-Cornwall, to process online donations. St Raphael's and St, Mary's are now registered with CanadaHelps to take advantage of this great service. CanadaHelps is self-funded by charging a processing fee for each charitable donation. Similar to a bank or credit card, a fee of 3.5% for recurring monthly donations or 4% for one-time donations is charged per transaction. The fee is deducted from the donation and the remainder is sent to the parish. Donors may opt to top up their donation to cover the transaction fee, so 100% of their donation is sent to the parish. Sample fees: A $20 one-time donation is subject to a 4% fee. $20 - 4% ($0.80) = $19.20 A $100 recuring monthly donation is subject to a 3.5% fee. $100 - 3.5% ($3.50) = $96.50 Don't forget that when you use a rewards credit card, you will earn points with every donation made to the parish. CanadaHelps also provides administrative support to the donors and the charity: - Donors automatically receive their tax receipt directly from CanadaHelps. - The parish will receive detailed financial statements itemizing all the donations and their dedications - Donations are transferred by electronic deposit directly into the parish bank account on a weekly basis - Most importantly, the administrative effort by parish volunteers to manage and collect envelopes and loose collections, count the donations, and transport cash to the bank, can be eliminated. For more information, please visit their website: https://www.canadahelps.org/en/why-canadahelps/

The donation form for St. Mary's and St. Raphael's parishes only take a few minutes to complete. One of the great advantages of donating through the website is the ability to setup a recurring monthly donation. When setup, your donation is processed automatically each month and you will never have to worry about having enough cash on hand. Follow these steps to donate on the website. 1. Click the Donate option on the menu 2. Select the parish to receive your donation 3. Select Donate Once or Donate Monthly 4. Select a predetermined amount for your donation or enter an amount in the Custom Amount box 5. Optional: Write a private message that will only be seen by the account administrator 6. In the Tax Receipt area, enter your email address, name and full mailing address which is required by CRA 7. Enter your secure payment method 8. You may dedicate your donation in memory of, or in honour of a loved one 9. Select the Anonymous checkbox if you wish to remain anonymous for your donation 10. You may include an optional donation to CanadaHelps to support their efforts in supporting our parish and thousands of other charities in Canada 11. Complete your donation CanadaHelps will provide all donors with tax receipts When your donation is submitted, CanadaHelps will ask if you would like to add the processing fee to your donation. For example, a one-time donation of $20 is subject to a 4% processing fee. The actual amount received by the parish is $20 - 4% ($0.80), or $19.20. If you agree to pay the processing fee, your entire donation is sent to the parish. Recuring monthly donations are subject to a 3.5% fee which may also be paid by the donor.

The Members Area Login and Signup has been disabled pending a solution from the vendor or a replacement. This app was preventing visitors who did not signup from viewing the bulletin files. Thank you to those that registered and we will work towards installing a replacement chat service at a later date.

This website uses an external service for managing online donations and uses PCI DSS (Payment Card Industry Data Security Standards) to secure your information. It does not directly store any credit card details. Instead, tokenization or encryption is used to protect payment information with the external payment processors.

If you forget your password, click on the 'Forgot Password' link on the login page and follow the instructions to reset it via your registered email address.

To create a new account, click the "Log In" button on the main menu at the top of the page. If you already have an account, click "Log In". Otherwise, complete the required fields on the Signup form and click "Submit" A confirmation email will be sent to activate your account. Your account profile will be connected to the community group within a couple of days. When complete, you will be able to view and post in the Our Community Group.

You can update your profile information by logging into your account, navigating to the 'Profile Settings' section, and editing your details. Remember to save changes before exiting.

The majority of login issues are related to the userid or password. myparishchurch.ca uses your email address as your userid, and a password you chose when you signed up. If you do not remember your password, click the Forgot Password option on the login page. If the website will not load, check your internet connection by going to another website to see if it will load. If other websites load and myparishchurch.ca will not, try clearing your browser cache (history) and try again. Another option is to open your browser in Private or Incognito mode which will not store cookies associated to the site. If you are still unable to login, it is possible that the service provider is performing maintenance on the hosting cloud service. Try again later or contact the Web Administrator for help. See the parish contact list for details.

To permanently delete your account, go to Account Settings, select "Delete Account" and follow the confirmation steps. Note that this action cannot be undone and all of your data will be lost. A new account profile may be created using the "Sign Up" option on the "Login" page.